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Bi-directional information exchange between Suppliers and Customers.
Smart After Sales is a collaborative platform to enable bi-directional information exchange between Suppliers and Customers for management of the After Sales Service, making the right data available anytime and easily accessible from one single source.
The platform is designed for sharing efficiently the main information and data required for the operation and maintenance of machinery and plants, including Spare Parts Lists, Assistance Service and Technical Documentation.
Smart After Sales enhance the cooperation between business partners. Users create links with other Users to establish an exclusive channel of communication and cooperation: only authorized Users access data and information.
1 customer/client connections
up to 100mb data upload
SmartSafePack (backup, secure host)
Up to 20 customer/client connections
up to 10gigabyte data upload
SmartSafePack (backup, secure host)
Unlimited customer/client connections
Unlimited data upload space
SmartSafePack Deluxe (backup, secure host, reports)
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Please insert your username and password to proceed
Free access and use of the SMART AFTER SALES platform.
You'll be able to connect with one Customer only.
Available capacity for uploading the Technical Documentation for machinery and plants up to 500MB.
Free access and use of the SMART AFTER SALES platform.
You'll be able to connect with one Supplier only.
Unlimited access to Technical Documentation for machinery and plants.
Transaction Fee to be paid for the access and use of the SMART AFTER SALES platform, calculated as percentage on the total amount of online orders per year.
You'll be able to connect with unlimited number of Customers.
Available capacity for uploading the Technical Documentation for machinery and plants up to 500MB. Capacity expansion upon request charged 29,90 EUR/month for 500MB packages.
Transaction Fee to be paid for the access and use of the SMART AFTER SALES platform, calculated as percentage on the total amount of online orders per year.
You'll be able to connect with unlimited number of Suppliers.
Unlimited access to Technical Documentation for machinery and plants.
Smart After Sales is a collaborative platform to enable bi-directional information exchange for after sales service, making the right data available anytime and easily accessible from one single source. Operators of industrial plants and production factories can group on one unique platform all suppliers and manufacturers of machinery installed at their site. After sales service will be managed from a single platform Smart After Sales simplifying the management of the aftersales service, reducing significantly time and costs. Equipment manufacturers can group on one unique platform all their customers providing them with an advanced solution to easily access data and information required for operation and maintenance of machinery and plants.
SmartAfterSales represents an innovative and ready-to-use e-business solution for industrial application, suitable for a variety of industry to automatize processes and improve efficiency of after sales activities.
Suppliers upload the database with Spare Parts List and Technical Documentation for every plant and machinery supplied to each specific customer, the list of Assistance Service available for their customers.
Customers have full access to the information and database through an intuitive and user-friendly interface. Selection of Spare Parts and Assistance Service is done in few easy steps by an interactive process with the possibility to order online directly from the platform.
Customer can select the Spare Parts by choosing the single item required from the list and the quantity of each part. For Assistance Service, it shall be possible to select the type of service required from the list of available services and the period.
Online order issued by Customer will be displayed immediately on the Supplier main dashboard on top of the orders list, Supplier shall verify the content and confirm the new order. Alternatively, Supplier can reply to Customer reporting some modification required and a new modified order will be issued by Customer.
Companies can register as Supplier or Customer by completing the form available on the website www.smartaftersales.com, providing all required data and information, receiving a return email with the Terms and Conditions agreement to be signed by delegated authorized to engage the company for electronic contracting through the Smart After Sales Platform. After registration, each company will access the platform with an individual ID and password code.
Companies registering as PREMIUM User can invite an unlimited number of partners to register and cooperate through the Smart After Sales platform by sending the invitation email. Company receiving the invitation can join the Smart After Sales platform as PREMIUM or GUEST User.
PREMIUM User will be able to connect with unlimited number of other Users.
Access and use of the SmartAfterSales platform for PREMIUM Users is subject to the payment of monthly rate as per chosen subscription plan Standard or Advanced.
GUEST User will be limited to one single connection with the inviting PREMIUM User.
Access and use of the SmartAfterSales platform for GUEST Users is free of charge.
Once the invited User is registered, it will be established automatically the connection between the inviting and invited Users.
Suppliers upload the Database for every plant and machinery including the Spare Parts List as CSV-file and Technical Documentation as PDF-files.
Alternatively, Suppliers can store the Technical Documentation on an external server and provide the link to access through the platform.
Database storage and information exchange are protected by a state-of-the art cloud system. Access to data and information is limited to the Authorized Users only and all activities are traceable.
All data and information are secured and confidential, Customer and Supplier taking part to the transaction are the only subjects to whom data and information are disclosed.
SmartAfterSales is the only third part authorised to access the data in case of malfunction and maintenance operations of the SmartAfterSales Platform.
This page informs about our policies regarding the collection, use and disclosure of Data and Personal Information we receive from the users of this Application. We use Data and Personal Information only for the use of this Application and within the scope and functionality of the Application and its related services. By using the Application, you agree to the collection and use of information in accordance with this policy.
The Application
The term Application includes the website “www.smartaftersales.com” and the webhosted platform “SMARTAFTERSALES.COM” with all related functionalities and services, the present Cookie and Privacy Policy apply to both.
Cookies
Cookies consist of portions of code installed in the browser that assist the Owner in providing the service according to the purposes described. Some of the purposes for which the Cookies are installed may also require the user's consent.
Cookies strictly necessary for the functioning of the service
This Application uses Cookies to save the user's session and to carry out other activities that are strictly necessary for the operation of the same including all related functionalities and services.
Other types of Cookies or third-party tools that might use them
Some of the services connected to this Application collect statistics in aggregated form and may not require the consent of the User or may be managed directly by the Owner - depending on how they are described - without the help of third parties.
If any third party operated services are listed among the tools below, these may be used to track users’ browsing habits – in addition to the information specified herein and without the Owner’s knowledge. Privacy policy of these services shall be considered and applied.
Since the installation of third party Cookies and other tracking systems through the services used within this Application cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties are to be considered indicative.
Privacy policy of third-party shall be considered and applied.
How to manage the use of Cookies
In addition to what is specified in this document, the user can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing them. Through the browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that might possibly have saved the consent for the installation of Cookies by this website. It is important to note that by disabling all Cookies, the functioning of this site may be compromised. users can find information about how to manage Cookies in their browser at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Windows Explorer.
In the case of services provided by third parties, users can exercise their right to withdraw from the tracking activity by utilizing the information provided in the third party’s privacy policy.
Data and Personal Information
Personal Information refers to any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
Data refers to any information provided, exchanged, stored and produced by this Application within the scope and functionality of the Application and its related services.
Data includes also the set of technical documentation about equipment and machinery uploaded on the Application and shared with other users.
Data and Personal Information can be exchanged using the Application and by means of text messages and emails exchange, by point-and-click procedure to select and confirm the parts-services-documentation required.
Further information collected from this Application (or third party services used in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the user's IT environment.
Third party advertisements
This Application may display advertisements for third party products or services. Ads can be displayed either as advertising link or as banner using various kinds of graphics.
Clicks on the icon or banner posted on the Application are tracked by the third-party services and are shared with this Application.
Privacy policy of third party shall be considered and applied.
Hosting and backend infrastructure
This type of service has the purpose of hosting Data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Data and Personal Information are stored.
Infrastructure monitoring
This type of services allows this Application to monitor the use and behaviour of its components so its performance, operation, maintenance and troubleshooting can be improved.
Which Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of this Application.
Interaction with external social networks and platforms
This Application allow interaction with social networks or other external platforms directly from the pages of this Application.
The interaction and information obtained through this Application are always subject to the user’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when users do not use it.
Privacy policy of external social networks and platforms shall be considered and applied.
Google+ / YouTube / Twitter / Linkedin and others
Data Owner
The Owner of all Data and Personal Information provided, exchanged, stored and produced by this Application is
SMARTAFTERSALES Srls
Via Boscovich 44
20124 Milano - Italy
C.F./P.IVA 09999390967 - REA MI 2127160
Data Processing and Control
Data and Personal Information processing, control and supervision, unless otherwise specified, is under the responsibility of the Owner of this Application.
All Data and Personal Information provided, exchanged, stored and produced by this Application are processed in compliance with this privacy policy.
Data Owner manage, define the purposes and the methods for processing of Data and Personal Information and the means used, including the security measures concerning the operation and use of this Application.
Security
The security of Data and Personal Information is protected by this application, nevertheless no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect Data and Personal Information, we cannot guarantee its absolute security.
Changes to this Privacy Policy
This Privacy Policy is effective and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Legal information
The Personal Data and Information collected from all Users are processed in accordance with the relevant data protection and privacy regulations, specifications and legal requirements stated in the General Data Protection Regulation (GDPR), 2016/679 and ePrivacy EU regulations.