Industrial and production plants
Smart After Sales is designed for a wide range of industries to improve efficiency of after sales service provided by Suppliers to their Customers. It requires no technical expertise and its intuitive interface offers to Users an easy-to-use and efficient tool for management of the after sales service.
Smart After Sales is an innovative cloud-based platform specifically designed for the after sales service, cutting significantly time and costs. Customers and Suppliers can control the content, the functionality and monitor the activities, interacting for verification and confirmation of selections made.
ONLINE ORDERS - Suppliers upload the database with Spare Parts List for their machinery and information
about the available Technical Assistance Service.
Customers are guided step-by-step through an interactive process for selecting and ordering online the Spare Parts and Technical Assistance Service.
TECHNICAL DOCUMENTATION - Suppliers upload the Technical Documentation for machinery and plants including drawings, technical specifications, instructions for operation and maintenance. Customers can easily access to view and download the Technical Documentation for each project and machinery.
After registration, Supplier will be able to connect through a unique ID to all the Customers available on the platform. You'll be able to invite new Customers to join the Smart After Sales Platform.
After registration, Customer will be able to connect through a unique ID to all the Suppliers available on the platform. You'll be able to invite new Suppliers to join the Smart After Sales Platform.
Spare Parts List (CSV) and Service List (CSV) about Technical Assistance Service. Technical Documentation (PDF) with drawings, technical specifications, instructions for operation and maintenance.
Access and select Spare Parts and Technical Assistance Service as required, place Online Order or save the selection for further verification.
Supplier reviews and confirm Online Orders received to make it effective. Alternatively, Supplier can make comments and send back the Online Orders to Customer for review and final approval.